OUR POLICIES

We want your purchase to be a wonderful experience. Many of our customers are return customers. Happily, once they’ve purchased one piece and gotten to know a little about our studio, our work, and our process, they often return for another piece for their friends, family, or coworkers. We’ve even been contacted years later by couples who’ve purchased a set of wedding bands inquiring about a meaningful anniversary gift. This is the relationship we strive for with anyone who buys our work, whether they live down the street or halfway around the world.

We are happy to make small alterations to listed items upon request. This would include things like changes in: ring size, chain length for necklaces, bead and stone selection, metal choice, metal pattern, etc. If you would like a change to an existing piece, please contact us for details and a price quote.

If you would like a custom piece made from your own original idea, please send us a request. We enjoy doing custom work and welcome requests. Please note, it can take up to eight weeks to create and ship a custom order. If materials must be ordered for your piece, it may take even longer. We will keep in contact with you throughout the process, but feel free to contact us anytime for a status update.

P A Y M E N T

All custom orders must be paid in advance. Payment must be made in full before an item is shipped.Please keep this in mind if you are faced with a tight deadline. 

S H I P P I N G

Most of our pieces are shipped either by USPS First Class Mail or Priority Mail, depending upon the dollar amount. For security purposes, we sometimes require a signature upon delivery. Let us know if you prefer to waive the signature requirement for your package. We ship most of our earrings and necklaces via USPS First Class Mail, which usually arrives domestically (inside the U.S.) within one week. For many items, shipping upgrades are available for speedier delivery for an additional fee. We will ship to the address on your order invoice unless you request otherwise.

We will email you to confirm both the receipt of your order and that your order has shipped. Please watch for these emails. If you have a spam filter on your email account, you might not receive these emails. Feel free to contact us if you do not hear from us, especially if you have questions or concerns about your order.

If you haven’t purchased a wood presentation box, items are shipped in an attractive Down to the Wire box within a padded envelope to protect against damage. If your purchase is a gift and you would like it shipped directly to the recipient, we will gladly include a note from you upon request; just let us know who the gift is for and what you would like the note to say when you place the order.

Finally, we do ship internationally but cannot be responsible for any customs fees that may be attached to international shipments. We are unable to comply with requests to mark the customs form field as "Gift." If you find shipping is not available to your country at checkout, please contact us and we’ll make it happen :)

R E F U N D S   A N D   E X C H A N G E S

Please be sure to provide us with accurate ring sizes. We create each ring for you personally and generally do not stock a large inventory of our work. Because of the nature of these rings, many cannot easily be made smaller and can often only be stretched larger by a half size. 

If you are unsure of your size, we would be happy to send you a free ring sizer. Using the ring sizer is an easy way to determine your size (or double-check your size if you think you already know it). Please note that going to a jeweler or knowing the size of another ring that you wear is not always an accurate gauge of your size because the equipment that jewelers use to make and size rings may not be consistent. Our tools are consistent with our ring sizers, so using them is an accurate way to determine your size. If you use our ring sizer and your ring still requires a size adjustment after you've received it, we will be happy to waive the resizing fee and charge only for shipping. Otherwise, a $25 fee will apply to simple resizes (stretched bigger by up to a half size), and a restocking fee of up to $75 will apply in cases where we need to make you a new ring or if you decide to return your ring. 

If you are placing a wedding band order, you may wish to note your wedding date or the date you'll need the rings by in the Notes To Seller section at checkout so that we can account for labor and shipping time (especially if your wedding date is soon). Also, please write out a quick reminder of any other changes to the design that we may have discussed. Having this information on your receipt is useful, as we use it as the work order for making your rings. 

Unfortunately, we cannot accept returns on custom items that I have made especially for you.

If you receive an item that is not to your satisfaction for any reason, please contact us upon receipt and we will work with you to correct the situation, repairing or altering the item as needed or allowing you to exchange or return it. All exchanges must be shipped back to us within seven days of receipt and should be sent back insured. If you do not insure the item, we cannot be responsible for any loss or damaged in transit.

G R E E N E R   M A T E R I A L S

Everything we make here at Down to the Wire Designs is handcrafted with time-honored methods and eco-friendly materials. Our jewelry is created using ethically sourced materials. We purchase recycled and ethically mined metals from reputable US-based suppliers. We offer only conflict-free diamonds, responsibly sourced gemstones (like fair trade sapphires), and lab-grown gemstones. Finally, our studio is a low impact, environmentally friendly space. Chemicals are kept to a minimum and natural options are always preferred.

Please contact us if you would like more information on the materials we use or if you’d like some help choosing what options are right for you.

E Q U A L I T Y

We believe in equality and diversity, and fully support the LGBTQIA+ community. We all deserve a chance to live happily ever after. You will find several examples of gender neutral and same-sex couples’ rings in our shop, and are happy to provide two of the same band from any set (rather than one traditional “men’s” band and one “women’s” band). If there is something you’d like but don’t see in our shop, please feel free to contact us here.

C A R I N G   F O R   Y O U R     J E W E L R Y

Most of the jewelry in our shop has been given a patina finish, meaning it has been darkened and then buffed so that the high areas show a lighter color while the low, indented areas remain darker. To keep this jewelry looking its best, there are a couple of precautions you should take. First, try to limit the exposure of your jewelry to any chemicals. Chemicals may discolor some metals or loosen the bond between the patina and the metal and cause the patina to fade or wash away. These can include dish soaps, shampoos, bleach, or household cleaning products. Even hand soaps may include mild abrasives, perfumes, and anti-bacterial agents that may adversely affect your jewelry’s finish.

As for cleaning your jewelry, the recommended method depends on the item. Our silver and brass patterned pieces have a matte finish and so can be very lightly buffed with a Scotch-brite pad similar to those you might use when washing dishes. Our filigree work is given a shiny, glossy finish and should be cleaned with a jeweler’s cloth which can be found inexpensively at most jewelry shops, including those at most department stores.

If your jewelry has stones, we recommend contacting us prior to cleaning, as certain stones are very soft and may be damaged while cleaning. Also, since silver is a relatively soft metal, it is not recommended that you wear your rings without gloves when doing chores like gardening or working on your car, as this could leave scratches on the metal.

P R I V A C Y     P O L I C Y

Looking for our privacy policy? You can find that right here.