Wedding jewelry and more expensive pieces are shipped either by USPS Priority Mail or Priority Express Mail, depending upon the dollar amount. For security purposes, I require a signature for items shipped via Priority Express Mail. Let me know if you prefer to waive the signature requirement for your package. I ship most of my earrings and necklaces via USPS First Class Mail, which usually arrives domestically (inside the U.S.) within one week. For most items, you can upgrade the shipping for speedier delivery for an additional fee. I will ship to the address on your order rather than the one on your Paypal account unless you request otherwise.
I will email you to confirm both receipt of your order and that your order has shipped. Please watch for these emails. If you have a spam filter on your email account, you might not receive these emails. Feel free to contact me if you do not hear from me, especially if you have questions or concerns about your order.
Items over $20 are shipped in an attractive jewelry box in a padded envelope to protect against damage. Items under $20 are shipped in a protective plastic zip bag and padded envelope to minimize shipping costs. If your purchase is a gift and you would like it shipped directly to the recipient, I will gladly include a note from you upon request; just let me know who the gift is for and what you would like the note to say when you place the order. I will also leave out the invoice on all gift shipments upon request.
Finally, I do ship internationally but I cannot be responsible for any customs fees that may arise on shipments sent out of the United States. I am unable to comply with requests to mark the customs form field as "Gift."
RETURNS, REFUNDS, AND EXCHANGES
Please be sure to provide me with accurate ring sizes. I create each ring for you personally and generally do not stock an inventory of my work. Because of the nature of these rings, many cannot easily be made smaller and can often only be stretched larger by a half size.
If you are unsure of your size, I would be happy to send you a free ring sizer. Using the ring sizer is an easy way to determine your size (or double-check your size if you think you already know it). Please note that going to a jeweler or knowing the size of another ring that you wear is not always an accurate gauge of your size because the equipment that jewelers use to make and size rings may not be consistent. My tools are consistent with the sizers I send out so I’ve found using my sizers to be an accurate way to determine your size. If you use my sizer and your ring still requires a size adjustment after you've received it, I will be happy to waive the resizing fee and charge only shipping. Otherwise, a $25 fee will apply to simple resizes (stretched bigger by up to a half size), and a restocking fee of up to $75 will apply in cases where I need to make you a new ring or if you decide to return your ring.
If you are placing a wedding band order, you may wish to note your wedding date or the date you'll need the rings by in the Notes To Seller section at checkout so that I can account for labor and shipping time (especially if your wedding date is soon). Also, please write out a quick reminder of any other changes to the design that we may have discussed. Having this information on your receipt is useful, as I use it as the work order for making your rings.
Unfortunately, I cannot accept returns on custom items that I have made especially for you.
If you receive an item that is not to your satisfaction for any reason, please contact me upon receipt and I will work with you to correct the situation, repairing or altering the item as needed or allowing you to exchange or return it. All exchanges must be shipped back to me within seven days of receipt and should be sent back insured. If you do not insure the item, I cannot be responsible for it being lost or damaged in transit.