Your Questions, Answered
-
Absolutely! If you’re struck by one of the wedding bands in our shop, that’s great! But if you would like that band in another metal, a different finish, or prefer to add a bit of sparkle, just say the word. From gold and silver to bright moissanite and natural or conflict-free diamonds, from dark, moody rubies to dazzling topaz, our goal is to create pieces that will be worn and loved for a lifetime and, one day, be passed on as a cherished heirloom.
-
Whether it’s a wedding band you’ll cherish forever or a piece of everyday jewelry that makes every day specal, creating a custom piece from your own design begins with a conversation. Start by sending your sketch, photo, or description along with any inspiration, metal choice, and budget. We’ll review it with you to confirm feasibility, a timeline, and pricing.
We’ll keep you updated throughout the process. Once your piece is complete, it will be securely shipped or available for local pickup.
Each custom order is a collaborative process tailored to ensure the jewelry you envisioned becomes a lasting reality.
-
Gold and silver are wonderful, infinitely malleable materials. But once our rings are finished, they can only be stretched or squeezed so far. Generally, most completed rings can be resized by half a size or so (but this varies from ring to ring). So we do our best to get it right the first time.
Because jewelers’ tools are not standardized, they are not always consistent from jeweler to jeweler. Visiting a local jeweler or knowing the size of another ring you already own, while helpful, is not always accurate for our purposes.
And so… we would be HAPPY to send you a free plastic ring sizer. Using our little ring sizer is an easy way to determine your size, or to double-check if you think you already know it. Our sizers are calibrated to our tools, so using one is a great way to get it right. Bonus points: if you use our sizer and your ring still requires a size adjustment, we will waive the resizing fee and charge only for shipping. Otherwise, a $25 fee will apply for simple resizes (stretched bigger by up to a half size), and a restocking fee of up to $75 will apply for returns or exchanges.
If you would like to request a free ring sizer, please email us at downtothewiredesigns@gmail.com.
-
It’s just the two of us here, and we create each piece one at a time, by hand, in our small Hudson Valley jewelry studio. We're here to build something timeless. With a blend of creativity and skill, we bring ideas to life and we believe every piece is an opportunity to create something meaningful.
-
You can reach us anytime via our contact page, or email us at downtothewiredesigns@gmail.com.
We normally reply within one business day.
-
We know buying jewelry to last a lifetime is a big decision. We want your buying experience to be effortless and, dare we say, joyful! Our years of experience informs our thoughtful process and careful attention to detail.
We’re here to answer any questions you may have. We’re here to offer advice. Communication is key. From the first conversation to the final polish, our goal is to make choosing and wearing your piece something to get excited about.